CT BEDFORDVIEW  ยท  IT SERVICES & SUPPORT
Remote Support

RustDesk Client Setup

Set up remote desktop access on any device so we can assist you quickly and securely.

๐Ÿ“ฅ Download

Choose your platform below to get the latest version of RustDesk.

Run the installer and follow the prompts. No special configuration needed yet โ€” we'll set that up next.

Open the .dmg file and drag RustDesk to Applications. If macOS blocks it, go to System Settings โ†’ Privacy & Security and allow it.

DEB: sudo dpkg -i rustdesk-*.deb

RPM: sudo rpm -i rustdesk-*.rpm

AppImage: Make executable (chmod +x) and run.

Download from F-Droid (recommended), or install the APK manually. Choose arm64 for most phones.

Search for RustDesk on the App Store and install. The iOS version can view your computer and provide support from your phone.

โš™๏ธ Configure

1

Open RustDesk

Launch the application after installation.

2

Tap โ‹ฎ โ†’ Network

On the main window, tap the โ‹ฎ button next to your ID, then select Network. On mobile, look for the settings gear icon.

3

Enter our server details

If prompted, tap Unlock (admin permission). Then fill in:

ID Server
rustdesk.ctbedfordview.co.za
Relay Server
rustdesk.ctbedfordview.co.za
API Server
โ€”
4

Paste the Key

Copy the key below and paste it into the Key field, then tap Apply.

v9Y91vHVaGcTTBUvALR3jLCEZk87ZyQKRpioIdJVMBk=

โœ… Ready to Go

RustDesk is now connected through our private server. When you need assistance:

  1. Open RustDesk
  2. Share the ID and one-time password shown in the window with your support technician
  3. We'll connect and take it from there
๐Ÿ”’ Your ID and password change each session. Only share them directly with CT Bedfordview support staff.

โ“ Need Help?

If you run into any issues, email us at support@ctbedfordview.co.za and we'll get you sorted.